Reporting Abuse in Nursing Homes

To report suspected abuse, neglect or exploitation of older persons living in a long term care facility,

contact...

• your local Long Term Care Sub–State Ombudsman, listed in the Directory of Agencies and Organizations Serving Seniors; or



• the Senior HelpLine.

To file a complaint against a long term care facility,

call the Illinois Department of Public Health, which operates a Central Complaint Registry to record and investigate complaints regarding hospitals, nursing facilities and home health agencies and the care or lack of care of the patients.

Nursing Home Hotline: 800-252-4343, 1-800-547-0466 (TTY).

For more information on nursing homes, see the Housing and Nursing Homes section of the Related Web Sites page.

Help for patients who believe they have been inappropriately discharged from a hospital...

The Illinois' Peer Review Organization helps when patients believe they have been inappropriately discharged, provides up–to–date information about hospital rights and treatment and ensures that Medicare consumers receive appropriate, high–quality medical care – in both inpatient and outpatient settings.

Consumer Hotline: 1-800-647-8089.

Patients’ Rights: Illinois Foundation for Quality Health Care .

For more information on the Pioneer Approach to Long Term Care and the Illinois Long Term Care Ombudsman program, see also:

• Publications related to the Long Term Care Ombudsman Program
  
  
• Other Web sites related to the Long Term Care Ombudsman Program

Return to Long Term Care Ombudsman Program page.