Senior HelpLine

We are here to …
Help you locate services in your community,
Evaluate your needs and answer questions,
Link you to local case management services, and
Provide information, assistance and literature.

In addition to local information and assistance sites, the Senior HelpLine provides information on programs and services and links persons 60 years of age and older and their caregivers to local services.

Professional staff briefly assess needs, send literature and write referrals for a range of services such as case management, the Long Term Care Ombudsman program, legal services, transportation, employment and nutrition services.

Senior HelpLine staff also provide elder abuse intake and accept appeals and service queries from the Community Care Program clients.

When You Call…

It is helpful to have...

• the client’s name,
• age,
• address,
• present services received, and
• daytime telephone numbers.

Reporting Elder Abuse

To report suspected abuse, exploitation or neglect of an older person,
call the statewide, 24-hour Elder Abuse Hotline: 1-866-800-1409, 1-888-206-1327 (TTY).

You may also call your local Elder Abuse Provider Agency. A list is available in the Directory of Agencies and Organizations Serving Seniors.

For more information, see Protective Services for Seniors.

Seniors Ride Free

• Visit the Web site: Seniors Ride Free.



• Call toll-free within Illinois: 1-800-447-4278.
  You may also call the Senior HelpLine (see below).

Contact

Senior HelpLine
Monday - Friday, 8:30 a.m. - 5:00 p.m. CST
Toll-free within Illinois: 1-800-252-8966, 1-888-206-1327 (TTY)
Outside of Illinois: 217-524-6911
FAX: 217-524-6968
E-mail: ilsenior@aging.state.il.us

421 East Capitol Avenue, #100
Springfield, IL 62701-1789

To get information in another state, link to National Information and Assistance Sites.