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ILLINOIS DEPARTMENT ON AGING
Illinois Long-Term Care Ombudsman Program Standards
The Illinois Long-Term Care Ombudsman Program (LTCOP) is a resident-centered advocacy program which protects and improves the quality of life for residents in long-term care facilities. Ombudsmen work to resolve problems of individual residents and to bring about changes at the local, state, and national levels to improve care. While most residents receive good care in long term care facilities, far too many are neglected and other unfortunate incidents of psychological, physical, and other kinds of abuse do occur. Thus, hundreds of trained community ombudsmen regularly visit long term care facilities, monitor conditions and care, and provide a voice for those unable to speak for themselves. Long-Term Care Ombudsmen make every reasonable effort to assist, empower, represent, and intervene on behalf of the resident.
The LTCOP standards are policies and procedures to govern the actions of the Office of Illinois Long-Term Care Ombudsman, all designated paid and unpaid long-term care ombudsmen, provider agencies, Area Agencies on Aging, the Illinois Department on Aging, and other parties involved in the operation of the Illinois Long-Term Care Ombudsman Program.
The following Table of Contents provides individual links to sections of the standards relevant to the Illinois Long-Term Care Ombudsman Program.
Disclaimer: The Illinois Long-Term Care Ombudsman Standards are provided by the Illinois Department on Aging and are intended for the convenience of interested persons. The Department does not ensure the accuracy of the standards on this web site and urges you to consult the official documents or advice of legal counsel.
 The standards are in the PDF format, which requires Adobe Acrobat Reader to view. If you do not have this software, see the instructions in the right column.
Chapter 100 |
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Introduction
| 101: |
General Authority and Mission |
| 102: |
Structure of the Illinois Long-Term Care Ombudsman Program |
| 103: |
Organization of this Manual |
| 104: |
Clarifications, Revisions, Waivers and Transitional Provisions to this Manual |
Chapter 200 |
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Definitions
Chapter 300 |
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Organization Standards and Responsibilities
| 301: |
Illinois Department on Aging Responsibilities |
| 302: |
State Long-Term Care Ombudsman Responsibilities |
| 303: |
Office of the Illinois Long-Term Care Ombudsman Program Responsibilities |
| 304: |
Area Agencies on Aging Responsibilities |
| 305: |
Provider Agency Responsibilities |
| 306: |
Designation of Regional Long-Term Care Ombudsman Programs |
| 307: |
Refusal to Designate and De-designation of a Regional Long-Term Care Ombudsman Program |
| 308: |
Designation of Long-Term Care Ombudsmen |
| 309: |
Refusal to Designate and De-designation of a Long-Term Care Ombudsman |
| 310: |
Procedure to Address Complaints Against the Regional Ombudsman Program |
Chapter 400 |
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Long-Term Care Ombudsman Program
Service Delivery Standards
| 401: |
Long-Term Care Ombudsman Program Service Components |
| 402: |
Investigative Services |
| 403: |
Regular Presence in Long-Term Care Facilities |
| 404: |
Consultation and Community Education |
| 405: |
Issue Advocacy |
| 406: |
Resident and Family Councils Development and Support |
| 407: |
Regional Long-Term Care Ombudsman Program Annual Services Plan |
| 408: |
Evaluation of the Long-Term Care Ombudsman Program |
Chapter 500 |
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Protocols for Problem Resolution and Investigative Services
| 500: |
Introduction |
| 501: |
Receipt of Complaints |
| 502: |
Complaint Investigations |
| 503: |
Verification of Complaints |
| 504: |
Resolution of Complaints |
| 505: |
Abuse and Neglect |
| 506: |
Complaint Referral |
| 507: |
Documentation of Investigative Services |
Chapter 600 |
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Access to Residents and Facilities, Residents' Records, and State and Facility Records
| 601: |
Access to Residents and Facilities |
| 602: |
Access to Residents' Records |
| 603: |
Access to State and Facility Records |
Chapter 700 |
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Legal Issues
| 701: |
Legal Advice and Consultation |
| 702: |
Representation for Legal Action |
| 703: |
Noninterference |
| 704: |
Retaliation and Reprisals |
| 705: |
Guardianship |
Chapter 800 |
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Confidentiality and Disclosure
| 801: |
Confidentiality of Long-Term Care Ombudsman Program Records |
| 802: |
Monitoring the Records of the Regional Long-Term Care Ombudsman Program |
| 803: |
Disclosure of Information |
Chapter 900 |
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Conflict of Interest
| 901: |
Adherence to Procedures |
| 902: |
Identifying a Conflict of Interest |
| 903: |
Disclosure of a Conflict of Interest |
| 904: |
Reviewing and Remedying the Conflict of Interest |
| 905: |
Failure to Identify or Remedy a Conflict of Interest |
Chapter 1000 |
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Volunteer Management
| 1000: |
Volunteer Management |
Contact Information |
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State Long-Term Care Ombudsman
Illinois Department on Aging
Division of Home and Community Services
Office of the State Ombudsman
421 E. Capitol Avenue, #100
Springfield, IL 62701-1789
E-mail: State Long-Term Care Ombudsman
or Deputy State Long-Term Care Ombudsman
Return to Statutes and Rules
Last updated: January 1, 2008
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